IncidentManagement_Vendor Web Service

IncidentManagement_Vendor

Click here for a complete list of operations.

ResolveIncident

Test

The test form is only available for requests from the local machine.

SOAP 1.1

The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /LegacyBiztalkReplacement.asmx HTTP/1.1
Host: ws.vendorbridge.myit.its.gov.on.ca
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: "http://ops.gov.on.ca/ITSM/WebServices/IncidentManagement/IncidentManagement_Vendor/ResolveIncident"

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <ResolveIncident xmlns="http://ops.gov.on.ca/ITSM/WebServices/IncidentManagement">
      <ResolveIncident xmlns="http://ops.gov.on.ca/ITSM/Schemas/IncidentManagement/ResolveIncident/2.0">
        <Sender ID="string">
          <SenderIncidentID>string</SenderIncidentID>
        </Sender>
        <Partner ID="string">
          <PartnerIncidentID>string</PartnerIncidentID>
        </Partner>
        <State>Resolved/Fulfilled</State>
        <Impact>Low or Medium or High</Impact>
        <Urgency>Low or Medium or High or Emergency</Urgency>
        <Type>Service Interruption - Fault or Service Interruption - Degradation or Service Interruption - Security or Service Request - General or Service Request - Information Request or Service Request - How To or Service Request - Password Reset or Service Request - Security</Type>
        <InitiatedComponentCategory>Application or Data or Documentation or Support Software or Hardware or Network or Non-Production Environment or Process or Standards or Facilities</InitiatedComponentCategory>
        <ClosureCode>Advice Given or Restored/ Fulfilled or No Fault Found or Requester Cancelled or Workaround Provided or Not Entitled</ClosureCode>
        <ClosureComponentCategory>Application or Data or Documentation or Support Software or Hardware or Network or Non-Production Environment or Process or Standards or Facilities</ClosureComponentCategory>
        <IncidentResolution>string</IncidentResolution>
        <ServiceCategory>
          <Tier-1>string</Tier-1>
          <Tier-2>string</Tier-2>
          <Tier-3>string</Tier-3>
        </ServiceCategory>
        <ServiceComponentID>string</ServiceComponentID>
        <AssetID>string</AssetID>
        <Dates>
          <DateTimeResolvedFulfilled>dateTime</DateTimeResolvedFulfilled>
          <DateTimeIncidentLastUpdated>dateTime</DateTimeIncidentLastUpdated>
        </Dates>
        <Notes>
          <Note>string</Note>
          <Note>string</Note>
        </Notes>
        <BillingCode>
          <BillingCodeRecurring>string</BillingCodeRecurring>
          <BillingCodeOneTime>string</BillingCodeOneTime>
        </BillingCode>
        <MessageExtensions>xml</MessageExtensions>
      </ResolveIncident>
    </ResolveIncident>
  </soap:Body>
</soap:Envelope>

HTTP/1.1 202 Accepted

SOAP 1.2

The following is a sample SOAP 1.2 request and response. The placeholders shown need to be replaced with actual values.

POST /LegacyBiztalkReplacement.asmx HTTP/1.1
Host: ws.vendorbridge.myit.its.gov.on.ca
Content-Type: application/soap+xml; charset=utf-8
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap12:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap12="http://www.w3.org/2003/05/soap-envelope">
  <soap12:Body>
    <ResolveIncident xmlns="http://ops.gov.on.ca/ITSM/WebServices/IncidentManagement">
      <ResolveIncident xmlns="http://ops.gov.on.ca/ITSM/Schemas/IncidentManagement/ResolveIncident/2.0">
        <Sender ID="string">
          <SenderIncidentID>string</SenderIncidentID>
        </Sender>
        <Partner ID="string">
          <PartnerIncidentID>string</PartnerIncidentID>
        </Partner>
        <State>Resolved/Fulfilled</State>
        <Impact>Low or Medium or High</Impact>
        <Urgency>Low or Medium or High or Emergency</Urgency>
        <Type>Service Interruption - Fault or Service Interruption - Degradation or Service Interruption - Security or Service Request - General or Service Request - Information Request or Service Request - How To or Service Request - Password Reset or Service Request - Security</Type>
        <InitiatedComponentCategory>Application or Data or Documentation or Support Software or Hardware or Network or Non-Production Environment or Process or Standards or Facilities</InitiatedComponentCategory>
        <ClosureCode>Advice Given or Restored/ Fulfilled or No Fault Found or Requester Cancelled or Workaround Provided or Not Entitled</ClosureCode>
        <ClosureComponentCategory>Application or Data or Documentation or Support Software or Hardware or Network or Non-Production Environment or Process or Standards or Facilities</ClosureComponentCategory>
        <IncidentResolution>string</IncidentResolution>
        <ServiceCategory>
          <Tier-1>string</Tier-1>
          <Tier-2>string</Tier-2>
          <Tier-3>string</Tier-3>
        </ServiceCategory>
        <ServiceComponentID>string</ServiceComponentID>
        <AssetID>string</AssetID>
        <Dates>
          <DateTimeResolvedFulfilled>dateTime</DateTimeResolvedFulfilled>
          <DateTimeIncidentLastUpdated>dateTime</DateTimeIncidentLastUpdated>
        </Dates>
        <Notes>
          <Note>string</Note>
          <Note>string</Note>
        </Notes>
        <BillingCode>
          <BillingCodeRecurring>string</BillingCodeRecurring>
          <BillingCodeOneTime>string</BillingCodeOneTime>
        </BillingCode>
        <MessageExtensions>xml</MessageExtensions>
      </ResolveIncident>
    </ResolveIncident>
  </soap12:Body>
</soap12:Envelope>

HTTP/1.1 202 Accepted